Ask us a Question
Do I have to keep the account up to date?
We ask that accounts are kept up to date, this includes the vehicle registration and any personal information such as address and telephone numbers. Keeping your details up to date…
How do I amend my details?
• Over the Phone o You can amend address, email and telephone numbers.• Onlineo You can change the above along with vehicle details and any authorised personnel.• Emailo We can…
Do I need to attach the tag to the windscreen?
Yes, otherwise it is more likely that it will not work, which means that the barrier will not rise automatically causing delays to yourself and other drivers. Follow our guide…
How do I obtain a new bracket?
You can get new brackets either in the office 24/7. If visiting the office out of hours, we have supplies in the foyer which can be accessed via the intercom….
How do I know if my account is getting low?
You will be indicated when your account gets low at the time of crossing, notifications vary dependent on the number of tags and the size of the vehicles attached to…
What happens if my balance runs out?
Should you arrive at the tolls and have run out of credit, you will be expected to pay the full toll amount. This can either by cash or card dependant…
Do you provide a statement of accounts?
When completing your application for the Tamar Tag you can request regular statements to show your usage. These are either emailed to a specified email address or posted to the…
Can I get a receipt when topping up?
If you top up online it will give you an automatic option to download or print a copy of the receipt.If you top up on the phone or in the…
I have a mobility card, am I able to have a tag as well?
Of course you can! We do however recommend keeping the tag in one of our specially designed bags when not being used….
Can I cross with a caravan or trailer?
Yes you can! We don’t need to know in advance if you are towing a caravan or trailer. The system at the bridge is equipped to recognise when this occurs…
Do I need to approach the booths or ferry lanes differently with a tag?
As with any highway you drive safely and follow the speed limit. Having a tag doesn’t change that. At the bridge, approach the lanes cautiously, paying attention to the traffic…
What happens if I damage, lose my tag or its stolen?
If this unfortunately occurs please call us immediately on 01752 361577 or come into the office. If the tag is lost or stolen, there is a fee payable however in…