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Ask us a Question
Do staff receive free crossings and mobile phones?
Staff receive free crossings as an employment benefit, but also because many roles require staff to travel across the bridge or ferry to carry out their duties. Mobile phones are provided to some staff members where required for operational reasons….
Do you intend to give current staff a pay rise?
Annual cost-of-living pay increases are determined through national Local Government pay negotiations. Tamar Crossings do not set these increases and do not take part in the negotiations. We follow the nationally agreed pay settlements. It is also worth noting that…
What will happen if the money runs out?
Under the current legislation, if the crossings were unable to cover their costs, the parent authorities would be responsible for addressing any deficit. However, there is currently no provision within their medium-term financial plans to provide ongoing revenue support to…
Why do you ask for a full postcode in an anonymous survey?
The survey remains anonymous and we do not use postcode information to identify individuals. Collecting the full postcode helps us understand how effectively we have communicated about the consultation. It allows us to see which areas received the information successfully…
Why hasn’t the price for crossing the ferry been increased, given its high operating costs?
We are very conscious that the Torpoint Ferry is a vital service for the local community. Many people rely on the ferry for work, education, healthcare and essential services. Increasing ferry tolls significantly could place a disproportionate burden on those…
What would be the cost and staffing implications of introducing ANPR?
A team is currently developing a business case for introducing ANPR technology. Initial estimates suggest that the capital investment could be up to £15 million. While ANPR could reduce the need for some roles at the toll plaza, it would…
If further savings are made, will the admin fee be reduced?
Unfortunately we cannot guarantee this. Our budgets are based on forecast costs and income, which can change due to many factors such as maintenance requirements, staffing costs and traffic levels. We continually look for ways to reduce operating costs, and…
Could TamarTag units be replaced with printable barcodes that can be scanned?
Our long-term ambition is to move to Automatic Number Plate Recognition (ANPR) technology. Because of this, we would not want to invest significant funds into developing a completely different interim system. However, alternative ideas such as this can still be…
Could the TamarTag administration fee be charged per tag rather than per account?
This option is being considered as part of the consultation. Charging per tag rather than per account would affect business users with multiple vehicles more than individual residents. Initial financial analysis suggests that this approach would not generate sufficient income…
Could TamarTag users pay postage if they want their tag delivered?
This is something we are currently considering. At the moment, postage is included as part of the TamarTag service. However, we have received feedback from some users that they would be comfortable paying for postage if they choose to have…
Why are around 30 staff employed to run the Tamar Bridge side?
Operating the crossings safely and efficiently requires a wide range of roles. The crossings operate 24 hours a day, 365 days a year, and the team includes: Toll booth operators Control room staff who manage traffic and incidents Customer service…
When the Tamar Bridge was built the public were informed that there would be no fee for crossing into Cornwall.
This is a common misconception. The Tamar Bridge Act allows tolls to be collected for as long as the crossings have operating and maintenance costs that are not covered by government funding. As the crossings still have significant ongoing costs,…