Ask us a Question
How do I obtain a new bracket?
You can get new brackets either in the office 24/7. If visiting the office out of hours, we have supplies in the foyer which can be accessed via the intercom….
How do I know if my account is getting low?
You will be indicated when your account gets low at the time of crossing, notifications vary dependent on the number of tags and the size of the vehicles attached to…
What happens if my balance runs out?
Should you arrive at the tolls and have run out of credit, you will be expected to pay the full toll amount. This can either by cash or card dependant…
Do you provide a statement of accounts?
Statements are available on your online account, they will be produced within the first week of the month. You can download or print it off at your own convenience….
Can I get a receipt when topping up?
If you top up online it will give you an automatic option to download or print a copy of the receipt.If you top up on the phone or in the…
I have a mobility card, am I able to have a tag as well?
Of course you can! We do however recommend keeping the tag in one of our specially designed bags when not being used. You can obtain one of these from either…
Can I cross with a caravan or trailer?
Yes you can! We don’t need to know in advance if you are towing a caravan or trailer. The system at the bridge is equipped to recognise when this occurs…
Do I need to approach the booths or ferry lanes differently with a tag?
As with any highway you drive safely and follow the speed limit. Having a tag doesn’t change that. At the bridge, approach the lanes cautiously, paying attention to the traffic…
What happens if I damage, lose my tag or its stolen?
If this unfortunately occurs please call us immediately on 01752 361577 or come into the office. If the tag is lost or stolen, there is a fee payable however in…
How do I close my accounts?
If you feel that you are no longer reaping the benefits of the tag or that you are no longer in need of it then we can close it down…
Why do the ferries have to undergo a refit ?
The ferries provide a vital 24-hour service in all weathers for up to 8,000 vehicles a day, including emergency vehicles, and around 1,500 pedestrians each day, 365 days a year….
How often do refits take place?
Each of the three ferries undergoes a full refit every five years. PLYM is the first of the ferries to undergo a refit during this five-year cycle. TAMAR’s next refit…