Ask us a Question
Why am I being asked to change my TamarTag password?
As part of routine system maintenance and security improvements, some TamarTag customers may be asked to update their password when logging into their online account. If you see a password change screen when logging in, simply follow the instructions provided…
E-scooters on the Torpoint Ferry
Tamar Crossings’ primary responsibility is the safe operation of the Torpoint Ferry and the areas under our control. We are not a police or enforcement authority, and our staff do not have powers to determine whether an individual e-scooter is…
What happens if I refuse to pay the toll?
A debit note for the toll plus a £3 administration fee will be issued to you, if not paid after these 5 calendar days, then Tamar Crossings will be able to pursue any debt through legal process.
Do emergency services pay to cross the bridge?
No, emergency services are not charged to cross the bridge, and they also receive priority access.
Are there toilet facilities on the ferry?
Tamar Crossings is a local government transport service, with our primary responsibility being to provide a safe and reliable crossing between Devon and Cornwall. Public toilet facilities are not a core or legal requirement of the ferry service itself. However,…
Can I take my bicycle into the passenger area?
All bicycles that are large enough to be used as regular road or cycle path vehicles must be loaded into the ferry canopy lane (Lane F) – they are not permitted in the foot passenger areas. This is because our…
When will a strategy be developed for moving Tamar Crossings funding to a national level?
We continue to engage with central government, supported by our local Members of Parliament, to seek a more sustainable long-term funding solution for the crossings. This includes discussions about whether greater national funding support could help reduce the financial burden…
Has anyone calculated how much revenue South East Cornwall loses because of bridge tolls?
It would be extremely difficult to measure this accurately. While tolls are sometimes raised as a factor in economic discussions, it is generally considered unlikely that businesses would choose significantly longer alternative routes, which would increase both costs and travel…
Other businesses are making redundancies, why are you recruiting for new roles such as Marketing and HR?
Our staffing costs are expected to reduce in the near future. Some staff have reduced their hours, and we are reviewing contracts across several teams to ensure they are efficient and appropriate for our operational needs. Specialist roles such as…
What if people cancel their tags and you lose revenue?
It is unlikely that the crossings would lose revenue overall. If someone cancels their TamarTag account, they would no longer receive the 50% discount and would instead pay the full standard toll when they cross. While some people may choose…
Why does the TamarTag admin fee fund things other than tag administration?
It doesn’t – in fact, it is the other way around. Currently, the TamarTag scheme costs more to run than the administration fee generates, meaning the shortfall is subsidised by other toll revenue. This arrangement is not financially sustainable, which…
If TamarTag must be self-funding, why not make the ferry self-funding too?
TamarTag account holders currently receive a 50% discount on both bridge and ferry crossings. The proposal relates specifically to making the administration of the TamarTag scheme self-funding, rather than being subsidised by other revenue streams. This would help ensure we…