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Ask us a Question
My reference is not showing when I enter it?
Please call the office linked to your toll violation during opening hours to discuss this within the five day period to avoid additional administration fees.Bridge = 01752 361577(Monday to Friday…
Your card system wasn’t working and I was issued a violation, what can I do?
Please call the office on 01752 361577 to pay the initial toll. The Control Room staff will have marked the transaction accordingly and we can cancel the additional administration fees….
I entered your automated “Tag” lane with a method of payment but your collector wouldn’t accept it and then issued me with the violation, why?
If you entered a Tag only lane when attempting to cross you are unable to pay via debit or credit card. They may accept cash. The lane is clearly marked…
I have a Tamar Tag account, why should I pay the violation?
The Tamar Tag account should be kept topped up and the tag needs to be present at the time of crossing. If you cross without the tag or it doesn’t…
I have a Tamar Tag account can you deduct the crossing without me having to contact you?
We will attempt to link the violation to your account and deduct it without you having to make contact. This process relies on you having kept your details correct on…
I have received a violation letter but they are not my vehicle details, what should I do?
Please call us on 01752 361577, we can discuss this. We may ask for proof of ownership if need be, if you have sold the vehicle etc. As we get…
I have received a violation but I am not happy, can I appeal this?
Yes you can. We will look at any appeal and the payment will not go any further until the appeal process has finished. There is no guarantee that your appeal…
Can I use my phone while on the ferry?
Mobile phone use is prohibited while you are in control of a moving vehicle, including when driving on and off the ferry. It is illegal to use a handheld phone…
When will the increases end?
Like most organisations, the cost of operating and maintaining the crossings increases over time due to factors such as inflation, rising energy costs, and maintenance requirements. Our aim is to…
What percentage of crossings are undertaken by tag account holders?
Around 61% of crossings were undertaken by TamarTag account holders in 2024/25. The TamarTag scheme offers a 50% discount on the standard crossing charge, which makes it particularly beneficial for…
Why is it that the huge Severn Crossing is free, yet the much smaller Tamar crossing costs so much?
We understand this comparison is often made. The Severn Crossings became toll-free in 2018 after the UK Government took responsibility for the crossings and their ongoing costs. This means the…
How much revenue does each of the following generate annually: Tamar Bridge and the ferry crossing?
For the 2024/25 financial year: Tamar Bridge toll revenue: approximately £14.2 million Torpoint Ferry toll revenue: approximately £1.6 million Operating the crossings also involves significant costs: Bridge operational costs: approximately…