Ferry - A two-ferry service is in operation for an extended period due to essential maintenance. For the latest traffic updates, click here.
Ask us a Question
What are the benefits of using a TAG?
As well as making your journey as hassle free as possible, you will also benefit from:• discount on every journey • two dedicated lanes at the bridge plaza • not having to stop to pay whilst your account is in…
Do you charge any fees on the account?
Tags are supplied free of charge and tag users enjoy the benefits of a discounted toll. There is a monthly fee that is deducted from the account balance, it is 80p. The monthly account fee was introduced back in 2014…
What is the TamarTag?
The TamarTag is name of the pre-paid Electronic Tolling System for the Tamar Bridge and Torpoint Ferry Crossings, offering its users a 50% discount on the toll. The system uses electronic devices (tags) fitted to vehicles to allow tolling without…
Why don’t you use the third Ferry when you are running a two-ferry service and there are problems or queues?
We recognise that queues and delays are very frustrating for customers and we always consider resourcing and other options to minimise disruption. Unfortunately, while it would be great to be able to bring the third ferry into service at a…
How do you schedule planned and major maintenance?
Whilst most planned maintenance can be achieved without disrupting the ferry service there are certain lengthy and complex tasks such as a chain change, that due to time, resourcing and environmental constraints can only be completed by taking a ferry…
Essential maintenance – what does it mean?
You will often see a social media message saying a ferry has been delayed for “essential maintenance”. The ferries are complex machines and require regular or planned maintenance, to keep the machinery operating correctly, an example being an oil change…
How do you top up?
You have four ways to top up your account 1. Once we have processed your application you will be provided log in details for accessing our website this will include an account number and password. You can manage your account…
Can I get a receipt when topping up?
If you top up online it will give you an automatic option to download or print a copy of the receipt.If you top up on the phone or in the office please ask one of the team and they can…
Do you provide a statement of accounts?
Statements are available on your online account, they will be produced within the first week of the month. You can download or print it off at your own convenience.
What happens if my balance runs out?
Should you arrive at the tolls and have run out of credit, you will be expected to pay the full toll amount. This can either by cash or card dependant on the toll lane. If these payments are not available…
How do I know if my account is getting low?
You will be indicated when your account gets low at the time of crossing, notifications vary dependent on the number of tags and the size of the vehicles attached to your account. On the ferry, the collectors will advise you…
How many tags can I have on an account?
You can have as many tags on an account you would like. They can be added at initial application or at a later date.If you wish to add vehicle’s to your account please email us with the make, model, colour…