Ferry - A two-ferry service is in operation for an extended period due to essential maintenance. For the latest traffic updates, click here.
Ask us a Question
How do I obtain a new bracket?
You can get new brackets either in the office 24/7. If visiting the office out of hours, we have supplies in the foyer which can be accessed via the intercom. They can also be obtained from the manned booths out…
Do I need to attach the tag to the windscreen?
Yes, otherwise it is more likely that it will not work, which means that the barrier will not rise automatically causing delays to yourself and other drivers. Follow our guide which will be included when you receive your TAG.
How do I amend my details?
Over the Phone You can amend address, email and telephone numbers. Online You can change the above along with vehicle details and any authorised personnel. Email We can make amendments via email at [email protected]. Face-to- Face You can visit our…
Do I have to keep the account up to date?
We ask that accounts are kept up to date, this includes the vehicle registration and any personal information such as address and telephone numbers. Keeping your details up to date allows us to contact you should anything go wrong with…
Why don’t the ferries run exactly to time every time?
On occasions we may run a few minutes late or slightly out of sequence. Various factors that affect our schedules include: Shipping movements (see separate section) Periods of high demand for the service, especially at peak traffic times when a…
Can I smoke or vape onboard the ferry?
Tamar Crossings operates a smoke-free and vape-free policy, prohibiting smoking and vaping in all areas on the ferries and within vehicles onboard. This is in keeping with policies found across the majority of public service facilities to promote a healthy…
Why is the first vehicle on not the first one off ?
We load the ferries in the most efficient way possible to achieve the scheduled number of crossings per hour, carrying the maximum number of vehicles. We do not intentionally operate a “first on – nearly last off” system but we…
Why doesn’t someone ‘pull up’ all the vehicles so there are smaller gaps in between them, therefore making room for more vehicles?
Pulling up vehicles to the absolute minimum is labour intensive and will slow down the overall loading if extra crew are not available to complete the task. Also, the process does not always achieve the desired effect, as the additional…
Why do cycles and motorbikes get priority?
Motorcycles and cycles are not provided a priority loading status, but for their own safety and to optimise loading they need to be treated differently from cars and other bigger vehicles. The current processes for loading the ferries and the…
As a motorcyclist, do I have to use the priority lane when it is quiet?
To access the ferries during the Control Tower manned hours, motorcycles and bicycles must queue in lane 7 at Torpoint and lane 11 at Devonport and adhere to the traffic control signals, waiting to be called forward on demand.To access…
As a motorcyclist, if I arrive at the last minute can I still board the ferry?
All vehicles must arrive in the queueing lanes in time for the scheduled departure in order to be loaded on to that departure if space is available. In line with other transportation networks, the ferry’s departure time is the time…
How are motorcycles and cycles loaded onto ferries
For safety and efficiency, motorcyclists and cyclists are held together in the Priority Lanes (Lane 11 Devonport or Lane 7 Torpoint), segregated from other vehicles and called forward to the slipways with a green traffic light. As a result, motorcyclists…