FAQs: Tamar Tag
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Why am I being asked to change my TamarTag password?
As part of routine system maintenance and security improvements, some TamarTag customers may be asked to update their password when logging into their online account. If you see a password change screen when logging in, simply follow the instructions provided…
How do I close my accounts?
If you feel that you are no longer reaping the benefits of the tag or that you are no longer in need of it then we can close it down for you. We just need to have the tag returned…
What happens if I damage, lose my tag or its stolen?
If this unfortunately occurs please call us immediately on 01752 361577 or come into the office. If the tag is lost or stolen, there is a fee payable however in some circumstances this can be waived. It is important to…
Do I need to approach the booths or ferry lanes differently with a tag?
As with any highway you drive safely and follow the speed limit. Having a tag doesn’t change that. At the bridge, approach the lanes cautiously, paying attention to the traffic signals and other vehicles around you. Only when the traffic…
Can I cross with a caravan or trailer?
Yes you can! We don’t need to know in advance if you are towing a caravan or trailer. The system at the bridge is equipped to recognise when this occurs and the ferry collectors can amend the classifications on their…
I have a mobility card, am I able to have a tag as well?
Of course you can! We do however recommend keeping the tag in one of our specially designed bags when not being used. You can obtain one of these from either the bridge or ferry office, the collectors also hold some…
Do I need to attach the tag to the windscreen?
Yes, otherwise it is more likely that it will not work, which means that the barrier will not rise automatically causing delays to yourself and other drivers. Follow our guide which will be included when you receive your TAG.
Can I get a receipt when topping up?
If you top up online it will give you an automatic option to download or print a copy of the receipt.If you top up on the phone or in the office please ask one of the team and they can…
Do you provide a statement of accounts?
Statements are available on your online account, they will be produced within the first week of the month. You can download or print it off at your own convenience.
What happens if my balance runs out?
Should you arrive at the tolls and have run out of credit, you will be expected to pay the full toll amount. This can either by cash or card dependant on the toll lane. If these payments are not available…
How do I know if my account is getting low?
You will be indicated when your account gets low at the time of crossing, notifications vary dependent on the number of tags and the size of the vehicles attached to your account. On the ferry, the collectors will advise you…
How do I obtain a new bracket?
You can get new brackets either in the office 24/7. If visiting the office out of hours, we have supplies in the foyer which can be accessed via the intercom. They can also be obtained from the manned booths out…