The TamarTag is name of the pre-paid Electronic Tolling System for the Tamar Bridge and Torpoint Ferry Crossings, offering its users a 50% discount on the toll.
The system uses electronic devices (tags) fitted to vehicles to allow tolling without physical payment using cash or card, provided there is credit on your account.
The tag is a small electronic device fitted on the inside of the vehicle windscreen which is read either by roadside equipment at the Bridge or by a handheld reader at the Ferry. You can use any Lane at the bridge or any of the ferries.
Tag users are required to set up a pre-paid account and each time a tolled crossing is made, the appropriate amount is deducted from the account and the transaction recorded.
The simple answer is EVERYONE! The Tamar Tag is available to anyone who feels they will benefit from its use.
We offer accounts for personal and company use.
If you use either of the crossings at least twice a month the tag scheme is cheaper than paying cash.
Even if you cross irregularly, you may prefer the use of a tag for the ease of the scheme.
Tags are supplied free of charge and tag users enjoy the benefits of a discounted toll. There is a monthly fee that is deducted from the account balance, it is 80p.
The monthly account fee was introduced back in 2014 to reflect the specific costs of providing the tag system and maintaining accounts, whilst ensuring that tolls paid went directly to maintaining and operating the crossings.
The fee will continue to be deducted whilst an account is open regardless of balance.
As well as making your journey as hassle free as possible, you will also benefit from: • discount on every journey • two dedicated lanes at the bridge plaza • not having to stop to pay whilst your account is in credit • monthly statements and online access to track your use
Compared to other toll roads we are very competitive. We offer our account holders a 50% discount against the cash toll. • Humber Bridge – 10% • M6 Toll – 5% • Dartford – only for locals of Dartford and Thurrock – a set amount for the year.
You will need to complete an application form. We will be offering an online application within the coming months.
If you prefer to submit a paper application form you can obtain one HERE .
This can either be posted into us or emailed. All aspects need to be completed, including a signature agreeing to the T&Cs and payment, without it an application will be rejected.
If you do not have access to a printer, you can complete the form in the office, or call us on 01752 361577 and we can send it to you via Royal Mail.
The tags will be issued to the specified address as soon as processed, if we are in a position to process they should be with you within 7 working days .
The initial cost varies dependant on the number of tags and classification of the vehicles. The application form advises the cost for each classification. You pay an initial amount for each class and then an additional amount for any more tags required in that class.
For example – Class 2 vehicles are £30.00 for the first tag and £20.00 for each additional.
So 1 initial and 2 additional = £70.00
The initial payment made is entirely credit for the use of the tag and monthly fees, we do not charge a deposit for the tag.
You can have as many tags on an account you would like. They can be added at initial application or at a later date. If you wish to add vehicle’s to your account please email us with the make, model, colour and registration or visit your online account. Tags will be issued within 3 working days .
You have four ways to top up your account 1. Once we have processed your application you will be provided log in details for accessing our website this will include an account number and password. You can manage your account and top up the balance here. 2. You can call us on 01752 361577, one of our friendly customer service team will be willing to assist with your top up. 3. If neither of these are preferential to you and you like things simple, you can visit it us at the Bridge or Ferry office and we can make sure you are topped up. 4. Finally, for the more regular user, we offer a direct debit top up. A mandate needs to be completed which you can access here. We currently offer two payment dates and ask for a minimum top up of £10.00
We ask that accounts are kept up to date, this includes the vehicle registration and any personal information such as address and telephone numbers. Keeping your details up to date allows us to contact you should anything go wrong with your account or crossing.
• Over the Phone o You can amend address, email and telephone numbers. • Online o You can change the above along with vehicle details and any authorised personnel. • Email o We can make amendments via email at firstname.lastname@example.org o Or the online web message here • Face-to- Face o You can visit one of the offices to do any changes, we are always glad to help.
Yes, otherwise it is more likely that it will not work, which means that the barrier will not rise automatically causing delays to yourself and other drivers.
Follow our guide which will be included when you receive your TAG.
You can get new brackets either in the office 24/7. If visiting the office out of hours, we have supplies in the foyer which can be accessed via the intercom.
They can also be obtained from the manned booths out on the Bridge Plaza.
You will be indicated when your account gets low at the time of crossing, notifications vary dependent on the number of tags and the size of the vehicles attached to your account.
On the ferry, the collectors will advise you and you may also here a little notification jingle from their readers.
At the toll booths, there is a little LED screen just below the traffic lights will show as LOW BAL. This is your notice that you need to think about topping up!
Should you arrive at the tolls and have run out of credit, you will be expected to pay the full toll amount.
This can either by cash or card dependant on the toll lane. If these payments are not available you will be issued with a violation payment.
Please see the Violations FAQ’s.
When completing your application for the Tamar Tag you can request regular statements to show your usage. These are either emailed to a specified email address or posted to the address on the account at an additional cost. We aim to get statements sent out by the middle of each month.
If you top up online it will give you an automatic option to download or print a copy of the receipt. If you top up on the phone or in the office please ask one of the team and they can issue one.
Of course you can! We do however recommend keeping the tag in one of our specially designed bags when not being used.
Yes you can! We don’t need to know in advance if you are towing a caravan or trailer. The system at the bridge is equipped to recognise when this occurs and the ferry collectors can amend the classifications on their readers at the time of payment. Your trailer/caravan will be charged at the same rate as the towing vehicle.
As with any highway you drive safely and follow the speed limit. Having a tag doesn’t change that. At the bridge, approach the lanes cautiously, paying attention to the traffic signals. Only when the traffic light turns green the barrier will raise.
You may hear a “beep” this does not mean it is safe to pass. You must wait for the lights.
The Ferry collectors will indicate which lane to proceed into and there are speed limits on the approach to the ferry.
If this unfortunately occurs please call us immediately on 01752 361577 or come into the office.
If the tag is lost or stolen, there is a fee payable however in some circumstances this can be waived. It is important to get the tag removed from the account as quick as possible to avoid any fraudulent use.
If you feel that you are no longer reaping the benefits of the tag or that you are no longer in need of it then we can close it down for you.
We just need to have the tag returned in order to do so.
Any funds that are remaining will be refunded to you, any tags that are not returned will be charged for .