FAQs: COVID 19
Ask us a Question
Why haven’t you gone ‘cash-less’ like some other crossings which allow customers to pay their cash tolls online?
Those systems require significant investment in infrastructure along with a large, costly and time intensive administration office. “Free flow” systems take substantial time to implement and tend to be more…
When paying by cash, how do I know that the change given to me is clean?
You are asked to provide the correct change for the toll. If you cannot, the change given will be provided by a collector who is maintaining very high standards of…
Why haven’t you installed coin bins at the Bridge or Ferry?
These custom-made machines are not a good option in the particular environment at Tamar Bridge, where it is difficult for approaching vehicles to choose a lane and where transaction speed…
To maintain social distancing, can Mobility Users request an exempt TAG instead of a Smartcard?
The mobility scheme is specific to a person, not a vehicle. This allows those without a car of their own, perhaps because they are too ill to drive to access…
What if the bank randomly declines my contactless payment?
For obvious security reasons, we only receive feedback that the card has been declined, not why. We will ask the cardholder to try again but if that second attempt fails,…
My card isn’t contactless enabled, can I pay by chip and pin?
Chip and Pin facilities are a back up feature which is slower and much more difficult to complete from a driver’s seat. Chip and pin facilities are not currently available…
What happens if I cannot reach the contactless card terminals?
We have placed the readers “proud” of the booths. Unfortunately we cannot extend them further as the units would become an obstacle for vehicles, risking damage to cars and the…
Do all Bridge lanes and booths have contactless card payment facilities?
All bridge lanes and booths are now contactless capable apart from the automatic lanes which remain “tag only”….
Why can’t Bridge Collectors scan TAGS in the windscreen like the Ferry?
Tags are read automatically by equipment in the canopy at the Bridge. It is rare for this technology to fail when the tag is properly placed and the tag’s battery…
What safety measures are in place for protecting foot passengers and cyclists at the ferries?
There are already social distancing procedures and robust hygiene measures in place on the ferries for foot passengers and cyclists, with seating restricted in enclosed areas, advisory signs and hand…
Why are the offices closed ?
The offices at both the Bridge and Torpoint were originally closed to the public in March. Since then customer services staff have been dealing with queries from service users or…