Ask us a Question
Why can’t you remove toll charges while the works are taking place?
The Tamar Bridge and Torpoint Ferry are funded entirely from the tolls paid by people using the crossings on a “user pays” principle. The crossings do not receive any financial…
How will you ensure that emergency vehicles can cross the bridge during the works?
We have kept the emergency services informed throughout the planning of these works to try and minimise the impact on the vital services they deliver. While it is not possible…
Why did you begin the works during half term?
Unfortunately there is no perfect time to undertake this essential work. We had originally scheduled the works to begin in April, however our contractor VolkerLaser required a later start date…
Why have both cantilevers been closed at the same time?
Both cantilever lanes have been closed to allow for a range of tasks to be carried out on each lane simultaneously. Working on one cantilever at a time would add…
Why don’t the ferries run exactly to time every time?
We aim to run to a target of at least 99% of scheduled crossings in a 12-month period, but sometimes there are circumstances where this is not possible. On occasions…
Can I smoke or vape onboard the ferry?
Tamar Crossings operates a smoke-free and vape-free policy, prohibiting smoking and vaping in all areas on the ferries and within vehicles onboard. This is in keeping with policies found across…
What do we tweet and what don’t we tweet (or Facebook)
We are committed to keeping the public informed of relevant service-related information but also aim to avoid providing unnecessary minor details. There are no hard and fast rules, and judgement…
Why is the first vehicle on not the first one off ?
We load the ferries in the most efficient way possible to achieve the scheduled number of crossings per hour, carrying the maximum number of vehicles. We do not intentionally operate…
Why doesn’t someone ‘pull up’ all the vehicles so there are smaller gaps in between them, therefore making room for more vehicles?
Pulling up vehicles to the absolute minimum is labour intensive and will slow down the overall loading if extra crew are not available to complete the task. Also, the process…
Why do cycles and motorbikes get priority?
Motorcycles and cycles are not provided a priority loading status, but for their own safety and to optimise loading they need to be treated differently from cars and other bigger…
As a motorcyclist, do I have to use the priority lane when it is quiet?
To access the ferries during the Control Tower manned hours, motorcycles and bicycles must queue in lane 7 at Torpoint and lane 11 at Devonport and adhere to the traffic…
As a motorcyclist, if I arrive at the last minute can I still board the ferry?
All vehicles must arrive in the queueing lanes in time for the scheduled departure in order to be loaded on to that departure if space is available. In line with…