Last December we invited the Local Government Association to carry out a Peer Challenge of our service to provide external feedback on our performance and to highlight areas where we can do even more. Peer challenges are designed to help organisations focus on how they can improve, and are not an inspection.
A team of five experienced elected councillors and officers spent three days talking to more than 40 people, including staff, Councillors, external partners and stakeholders, as well as attending meetings, visiting key sites and reviewing documents and information.
The Peer Challenge team recognised the significance of the Tamar Bridge and Torpoint Ferry to the communities of both Cornwall and Plymouth. They highlight the support provided by engaged and committed staff and strongly engaged sub contractors in providing a safe, reliable and cost effective crossing of the Tamar. The report suggests Tamar Crossings should build on this foundation to develop a more strategic voice and take its place more fully in the development of the economic growth agenda of both Cornwall and Plymouth. Feedback from the Peer Challenge has provided us with a strong baseline assessment from which we can improve upon.
We have drawn up an action plan to implement the key recommendations and are working with staff and Councillors to deliver the actions. You can read a copy of the final report here Tamarcrossings Peer Challenge Final Report 2019