FAQs: COVID 19
Ask us a Question
Will tolling be stopped during the lockdown
No. There will be no changes to the tolling arrangements in place at the two crossings which meet all the Covid secure guidance set out by the Government….
What safety measures are you introducing at the Tamar Bridge?
We have introduced a wide range of safety measures to mitigate against Covid-19 based on the latest scientific and medical guidance from the Government and Public Health England. These include…
What safety measures are you introducing at the Ferry?
All drivers are asked to remain with their vehicles when using the ferry service. There is currently no contactless option available at the ferries. However we are working with our…
What safety measures are in place to protect ferry customers when paying their tolls ?
Drivers are asked to keep their windows closed during the crossing except where necessary for their toll transaction.If paying by cash drivers and motorcyclists should ensure that they have the…
What safety measures are in place when you are on board the Ferries?
All drivers are asked to remain in their vehicles with their windows closed when using the ferry service. Lane F (on the south side of the ferry) has been allocated…
What safety measures have been introduced for staff ?
All ferry crew and on-board maintenance staff are wearing face coverings in accordance with Government guidelines and are complying with the social distancing guidance. Collectors are using social distancing tools…
What happens if my tag does not work?
If your tag does not work you must alert the toll collector to the problem. If necessary pass the tag through the window to the collector who will be social…
I don’t have a tag account – how can I pay safely?
If you do not have a tag account you can pay safely by cash.There is now a contactless card system in place at the bridge. If you do not use…
Why do I need to have the right money?
We want to keep personal contact between staff and service users to an absolute minimum to ensure the safety of both parties. Having the right money will enable you to…
Why can’t I pay by contactless card at the ferries?
The toll collection system at the ferries, which uses hand held machines, means there is currently not a contactless option available. However we are working with our toll system supplier…
What if I have no cash or credit/debit card to pay the Bridge or Ferry toll?
You will be issued with instructions to pay by phone, with a supplementary administration charge which reflects the additional work involved….
Why have you changed to a shoreside payment system at the ferries?
The narrowness of the lanes on the ferries means it is very difficult for toll collectors to move around the vehicles when the ferry is full while maintaining social distancing…