If you reach the booths or the ferry without means of payment a violation notice will be issued to you. The notice advises that the toll price plus an administration fee is to be paid.

If you been issued a violation you get 5 days to pay. At this stage you will be charged the full original toll and a £2.60 administration fee. If the notice is still not settled within this period on the 6th day the administration fee will increase to £60.00.

Violations can be paid online or over the phone.

On the website they can be paid here .

You will need the receipt ID and/or registration. This will take you through to your violation, showing the make and model of the entered vehicle, if all details are correct you can confirm and continue on to make payment.

It will offer a receipt on completion.

If phoning please call the office linked to your crossing during opening hours and one of the team will be able to assist in payment.

Outside of the office hours there will be no one to assist with payment.

Bridge = 01752 361577
(Monday to Friday 9am to 5pm)

Ferry = 01752 812233
(Monday to Thursday 9am to 5pm Friday 9am to 4 30 pm)

If you fail to make payment before the 6th day, the staff at both offices will commence with credit management. This will include contacting DVLA to get information on vehicle ownership and letters will be sent out. If after 35 days from the date of crossing the payment remains unpaid Cornwall Council will proceed with invoicing.

Please call the office linked to your toll violation during opening hours to discuss this within the five day period to avoid additional administration fees. Bridge = 01752 361577 (Monday to Friday 9am to 5pm) Ferry = 01752 812233 (Monday to Thursday 9am to 5pm Friday 9am to 4 30 pm)

Please call the office on 01752 361577 to pay the initial toll. The Control Room staff will have marked the transaction accordingly and we can cancel the additional administration fees.

We have comprehensive systems to monitor performance of our payment systems. Fees will remain due if your card or payment device is not accepted when no fault has been identified with our systems.

If you entered a Tag only lane when attempting to cross you are unable to pay via debit or credit card. They may accept cash.

The lane is clearly marked for Tag users only, there is the “T” lit up above the lane and it is marked on the road (painted red).
You would be expected to pay the violation and as such the administration fee for not having the appropriate method of payment (a tag) available at the time of crossing.

The Tamar Tag account should be kept topped up and the tag needs to be present at the time of crossing. If you cross without the tag or it doesn’t have the appropriate funds you will be asked to pay cash. If you unable to pay at all you will be issued a violation like every other driver.

If you can arrange for your account to be topped up promptly we will deduct the crossing from your account at the cash rate.

We will attempt to link the violation to your account and deduct it without you having to make contact. This process relies on you having kept your details correct on your account when you have changed vehicles.

Please call us on 01752 361577, we can discuss this. We may ask for proof of ownership if need be, if you have sold the vehicle etc. As we get our information from the DVLA this would mean that your vehicle needs updating with them.

Yes you can. We will look at any appeal and the payment will not go any further until the appeal process has finished. There is no guarantee that your appeal will be successful, however we will look at every case individually. For details on how to appeal visit our disputes page.