This is a set of Frequently Asked Questions (FAQ's) about the Tamar Bridge and Torpoint Ferry services. The idea is to give an explanation or reason for some of the things we know confuse or frustrate you when using the service.
There are very good reasons why we do things the way we do, but we appreciate that they may not be obvious, so we thought we would try and rectify that with some answers and explanations.
We have tried to strike a balance in the answers between too much and too little detail and therefore we have simplified some things for ease of reading but hopefully the main points make sense.
This is not an exhaustive list and there are lots more to add to it and amend over the coming months. If there are any questions and answers you would like added to this list please email us on:firstname.lastname@example.org
How long will tolls be suspended for?
We suspended tolls temporarily at midnight on 24 March 2020 to support the nation’s response to the COVID-19 pandemic, by allowing social distancing, eliminating coin handling and also to keep resilience in the workforce to ensure delivery of our critical service in the medium term. The suspension is initially for three weeks until 14 April, by which time we expect Government to have reviewed its advice on social distancing , travel etc. We will review the toll suspension position after that Government review or any other key developments.
Any decision to reinstate tolling will be made jointly by Cornwall Council, Plymouth City Council and the Tamar Bridge and Torpoint Ferry Joint Committee in the light of the latest Government guidance and operational resilience, and we will keep users fully informed.