Temporary Change to Tamar Tag Applications
We’re currently experiencing short supply of Tamar Tags, as the manufacturer is having difficulty sourcing one of the key components. To help us manage the remaining stock as fairly as possible while we wait for ordered supplies to arrive, the online Tamar Tag application form has been temporarily closed.
During this period, new applications can only be made via paper form by downloading the application form from our website and submitting the application via email or if you prefer it can be filled in and completed whilst at the bridge office and handed in to reception. This ensures we can process applications strictly in the order they are received. We are also assessing whether we can obtain the components required to refurbish older style tags so that these can be allocated to those who need them most.
We are expecting a delivery of new tags in mid-December and customers may experience a wait of up to four weeks from submitting their application to receiving a tag. We understand customers may be frustrated by any delay in receiving a new tag, but hope that by sharing the reasons for the current supply problem, what we are doing to minimise the impact and ensure fair treatment of those waiting, we hope that disappointment is reduced.
If you are an existing tag owner and find that your tag needs replacing during this time, please contact us via email or call customer service on 01752 361577, continue to use your current tag where you will still be able to cross at the discounted Tamar Tag rate while your replacement is pending.
We really appreciate your patience while we work through this challenge. We’ll provide updates as soon as we are able, and we kindly ask that you avoid visiting the Tamar Bridge office to ask for an update on your application, as we will not be able to provide one at the desk and we don’t want anyone to make an unnecessary journey.
Thank you for bearing with us and for your continued support.