What safety measures are you introducing at the Ferry?
All drivers are asked to remain with their vehicles when using the ferry service. There is currently no contactless option available at the ferries. However we are working with our toll system supplier to develop a contactless solution. If paying by cash drivers should ensure they have the correct money to keep personal contact with toll collectors to an absolute minimum. If someone has a problem with their tag and needs help or is paying by cash they must complete the transaction as quickly as possible and then close their windows. These measures are based on the scientific and medical guidance from the Government and Public Health England and follow comprehensive risk assessments carried out by Tamar Crossings managers in all areas of the service.
All toll collectors are wearing face coverings and gloves in accordance with Government guidelines and are complying with the social distancing guidance. Collectors are also using social distancing tools to ensure the safe collection of cash, with Lane F (on the south side of the ferry) allocated the exclusive use of motor cyclists and cyclists to enable reasonable distancing. All foot passengers are expected to follow the Government’s requirements to wear face coverings while travelling on public transport, and drivers and cyclists are expected to remain with their transport. Anyone leaving their vehicle to enter the passenger areas must wear a face covering. Staff are implementing robust hand hygiene procedures, including regular hand washing and use of hand sanitisers. They also have access to appropriate levels of personal protective equipment, including gloves and face coverings. The use of Lane F for cyclists and motorcyclists means there will be a slight delay in cyclists leaving the ferry when arriving at Torpoint. Seating has been restricted in enclosed areas, and further measures are being introduced to ensure social distancing is maintained on the seating on the upper decks. Markings are in place at key points on the ferries. Recorded messages reminding people to follow the guidance are being broadcast during each journey. Signs on the slipways instruct foot passengers and cyclists to wait to be called forward to board the ferry to avoid large numbers trying to access the pedestrian areas at the same time. This is being closely monitored to ensure social distancing measures can be followed.
Risk Assessment Ferry Toll Collection
Risk Assessment Ferry Slipway Management
Risk Assessment Ferry Access to all Public Areas and Transit Across the River