Following the announcement of the new lockdown being introduced across England to help reduce the rate of coronavirus infections, we will be closing the Bridging the Tamar visitor centre and our customer service office reception facilities at both crossings to the public from Thursday, 4 November until 2 December. This is in line with Government guidance on closing all non-essential services.
During this period, as in the previous lockdown, queries from service users or the wider public will be dealt with by our customer service staff via email, the Tamar Crossings website or by phone. Drop boxes will continue to be available at both crossings for people needing to return tags.
There will be no changes to the arrangements in place at the two crossings which meet all the Covid secure guidance set out by the Government.
All tag account holders will continue to be asked to check that their tags are correctly located in their vehicles and are registered to the vehicle they are using before using the crossings.
Drivers at the bridge also have the option of using contactless card payments, with social distancing tools available for people paying by cash. Anyone choosing to pay by cash is asked to ensure that they have the correct money to keep personal contact with toll booth staff to an absolute minimum.
All ferry crew will continue to wear face coverings in accordance with Government regulations and will be complying with the “1m plus” social distancing guidance. Collectors will continue to use social distancing tools to ensure the safe collection of cash, with Lane F (on the south side of the ferry) continuing to be used by motorcyclists and cyclists to enable reasonable distancing.
All foot passengers will be expected to follow the Government’s requirements to wear face coverings while travelling on public transport, and drivers, motorcyclists and cyclists will continue to be expected to remain with their transport. Anyone leaving their vehicle to enter the passenger areas must also wear a face covering.
We want to maintain a working and service environment that is as close to normal as possible for everyone’s benefit. We will, of course, be monitoring and reviewing the situation closely to enable us to make changes as, and if, required.