What do we tweet and what don’t we tweet (or Facebook)

We are committed to keeping the public informed of relevant service-related information but also aim to avoid providing unnecessary minor details. There are no hard and fast rules, and judgement is made about what to post depending on traffic levels.

What we tweet:

• Ferries that leave early e.g., usually due to medical or blue light emergency vehicle crossings
• Any ferry that comes out of service unexpectedly as it may result in delays (see also essential maintenance section)
• Delays to customers (meaning you won’t get on the next ferry as too many cars in front of you)
• Unexpected high demand, often resulting from road network diversions and accidents
• Other issues or influencing factors that may cause delays or inconvenience to customers

What we don’t tweet:

• Minor delays in a ferry’s scheduled departure
• Changes in ferry allocation or sequencing due to maintenance requirements or resulting from environmental influences unless we anticipate significant disruption to the scheduled service