Tamar Crossings is looking for an ICT Support Technician to join the team at the Tamar Bridge and Torpoint Ferry. This is a fast paced, challenging role in unique environments, and we are looking for an individual with excellent communication and IT skills, to support the organisation, assisting in keeping our technology running, current and up to date.
Please read all the details before deciding whether the role is suitable for you, and you are what we are looking for. This summary should be read in conjunction with the full job descriptions and person specifications.
Background Staffing structure:
The ICT team consists of three personnel:
- ICT Manager
- ICT Assistant Manager
- ICT Support Technician
The ICT Support Technician will report directly to the ICT Assistant Manager. The role will be required to work independently and unsupervised as directed and will also be expected to work with all members of staff, at all levels, as well as liaising with contractors.
What is it like working here?
The Tamar Bridge and Torpoint Ferry are jointly owned by Cornwall Council and Plymouth City Council.
The operation, maintenance and improvement of the crossings are funded through tolls charged. The Ferry is the largest chain ferry crossing in the UK, whilst the Tamar Bridge provides a link on the busy A38 Trunk Road for more than 16 million vehicles a year.
The crossings operate a successful electronic tolling scheme which is used to pay the toll by 60% of vehicles crossing. The organisation aims to be a beacon of good practice in the stewardship of major engineering assets.
Both crossings provide a vital and important service for the local community. Each crossing provides different challenges and experiences and there is a strong team ethic at both settings. All Tamar Crossings’ employees work together to strive to deliver a safe, reliable and efficient service to the public.
The Tamar Bridge Office is the base for the ICT team and offers a modern working environment.
ICT Support Officer role:
This is a support role that will cover both the Tamar Bridge and Torpoint Ferry. Due to the nature of the job, it requires a tactful, quick thinking, multi-skilled candidate who can operate well in pressurised situations. The role will require working at heights (Bridge tower tops and gantries) and onboard the Ferries, including engine rooms.
The primary function of the ICT Support Technician is to provide support to all staff, diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac), across a range of software applications. They will upgrade various types of software and hardware, replacing hardware parts as required and install and configure new IT equipment and software applications as required.
Assisting the ICT Assistant Manager they will identify, develop, and implement ICT solutions to improve ways of working and improve business processes.
The successful candidate will assist in the development and delivery of ICT training to all staff. They must be able to maintain excellent written and verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues, at all levels, in the organisation.
You will be based at the Tamar Bridge Office but will be required to travel to the Torpoint Ferry offices as required, and there is also a requirement to attend some external meetings and training as appropriate. A driving licence is essential.
Salary: £20,444 – 25,927 per annum, 37 hours per week, Monday – Friday. Starting salary dependent on experience and qualifications.
- Generous LGPS pension scheme – currently 20% employer contribution
- Generous holiday entitlement – 24 days per annum plus b /hols, which rises to 27 days per annum after 5 years’ service
- Generous maternity and paternity allowance
- Access to an employee assistance programme
- Sick pay
- Full PPE provided (as required)
- Cycle to work scheme
- IT equipment provided
The person specification gives a high level of detail of what skills and experiences we are looking for in the successful candidate and how we will shortlist, however in the first instance you must be able to demonstrate:
- A broad knowledge and understanding of ICT systems including Windows Server environments (preferably virtual environments) and Active Directory.
- Experience with backup software, antivirus software and cloud systems (Office 365) is essential.
- An ability to train staff at all levels in one to one or group scenarios, with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
- A high level of document production, report writing, record keeping and similar writing ability including a strong competency in using office computer packages including Word, Excel and PowerPoint (or equivalents).
The above criteria must be recent and demonstrable in your application and will be tested if you successfully reach later stages in the recruitment process.
If you have the skills and experience outlined above and in the person specification, we would welcome an application from you.
Applications will only be accepted on the official application letters, CVs or other alternative methods will not be accepted. Presentation of the application form is important and may be assessed as part of the shortlisting process.
Closing date: 09:00 on 22nd August 2022
Interviews: w/c 5th Sept 2022
If you have not heard anything by 26th August 2022, please assume you have been unsuccessful, We are sorry but due to the expected volume of applicants we are unable to inform people individually or give feedback to people who are not successful in reaching the interview stages.