The Tamar Bridge & Torpoint Ferry Joint Committee are looking to recruit a new Ferry Collector to join the ferry operations team based at Torpoint. This is an unusual role in a unique environment offering longer term opportunity for advancement within the ferry service and generous benefits. Please read all the details to understand what we require before deciding whether the role is suitable for you. This summary should be read in conjunction with the full job description and person specification.
Background and Staffing Structure:
At the Torpoint Ferry we provide a service to approximately 2.5 million vehicles and 750k pedestrians and cyclists per year. Three ferries provide a 24-hour/365 day a year service as an essential transport link for South East Cornwall, its residents and businesses. We are the busiest estuarial vehicular crossing in the United Kingdom.
The three chain ferries come under Maritime and Coastguard Agency regulations and are in class with Lloyds Register. They are unique vessels presenting a wide range of both engineering and operational challenges. A combination of varying weather conditions, customer demand, vehicle traffic density and ship movement on the Tamar river make for a dynamic environment where no two days are the same.
Collectors have an essential role in delivery of the ferry service which consists of nine crews. Crews consist of:
1 x Supervisor: Duty Managers based in a Control Tower either side of the river – Grade F
1 x Controller: Ferry Skipper and crew line manager – Grade E
1 Mechanical Assistant: Maintaining and Monitoring the engine room – Grade D
2 x Collectors: Coordinating the safe loading/unloading and collecting toll fees – Grade C
2 x Cleaner/Relief: Cleaning the ferries/slipways and assisting Collectors – Grade B
You will be immediately trained as Cleaner and soon after as a Collector. After gaining sufficient experience and knowledge there may be opportunity to upskill and qualify for other roles.
You will be trained in the use of handheld tolling equipment, handling money, customer service, traffic management, boat handling and firefighting. These core competencies are essential in the safe and smooth running of the ferries and wider operation.
We run a dynamic shift rota involving over 60 staff and although the primary role is collecting tolls and the safe loading and unloading of ferries, Collectors may be additionally trained to cover leave periods for Mechanical Assistants and Ferry Controllers (Skippers). Opportunities do arise to cover additional shifts, but all cover and overtime is managed on fair basis.
We run a busy 24/7 service every day of the year with shifts covering 24hrs a day to deliver a schedule of 1, 2 or 3 Ferries. Weather conditions can be challenging and on occasion make tasks more demanding. The role requires extensive daily interaction with the public and working with a wide variety of crew and staff.
Salary: £26259 – £26784 (based on average 37.9 hr/week) inclusive of standard shift, night, weekend working and missed meals allowances, paid monthly in arrears. This salary range does not include any pending pay adjustment that may be implemented in support of the voluntary living wage. Salary is paid monthly (in arrears).
Additional benefits include holiday allowance starting at 23 days (plus bank holidays), generous maternity and parental leave, a competitive local government pension scheme, sick pay, and the option to join the cycle to work scheme. All uniform and safety equipment is supplied by the organisation.
The person specification gives a high level of detail of what skills and experiences we are looking for in the successful candidate and how we will shortlist, however in the first instance you must be able to demonstrate:
- A minimum of 12 months experience of ‘Cash Handling’ (including dealing with floats/cashing-up) and delivering high levels of ‘Customer Service’ in a busy customer facing environment. This experience should be based on previous employment and relevant to the last three years.
- Experience of working within a safety critical environment and working within the scope of policies and procedures.
- You should be a team player and must be prepared to be flexible to support manning and rota requirements and the variation of tasks that you will be required to undertake while on shift.
- The ideal candidate will be keen to develop both their own skills and support the continued development of the organisation.
Ferry crew must be physically capable of boat handling, using fire extinguishers, fire hoses and climbing vertical ladders to support emergency purposes, and a certain level of fitness is required. As such you will need to meet the ferry crew medical standards. Successful completion of a medical will be required before a final job offer can be made. This standard must be maintained throughout the period of employment.
If the above sounds like you and you match the criteria, we would welcome your application
Applications will only be accepted on the official application form, Letters, CV’s, or other alternative methods of application will not be accepted. Presentation of the application form is important and may be assessed as part of the short-listing process.
Closing date: 9:00am on Monday 13th July 2020
Interviews: Week commencing 20th July 2020
To learn more or for an informal conversation please contact Si Jones, Ferry Operations Manager on 01752 812233.
If you have not heard anything by Wednesday 22nd July 2020 please assume you have been unsuccessful. We are sorry but due to the expected volume of applicants we will not inform unsuccessful applicants or provide feedback.