What happens if my tag does not work?

If your tag does not work you must alert the toll collector to the problem. If necessary pass the tag through the window to the collector who will be social distancing or wearing appropriate PPE or using screens if a 2.0m distance cannot be maintained.

They will check it and then clean the tag using anti-viral wipes before handing it back to you. You must then close your window as quickly as possible before resuming your journey. If you cannot remove your tag then you can pay by cash or contactless at the bridge * (If you are at the Bridge staff will ask for the account name, initial and postcode before asking for a cash payment.)
If you cannot pay by cash or card you will be issued with instructions to pay by phone, with a supplementary administration charge which reflects the additional work involved.